Patient participation group

Do you want to work with your fellow patients and GP Practice Staff to help shape local health services?

Can you think of positive ways to influence and improve the services at our Practice?

Do you want to help improve health services locally by becoming a voice for the patient experience?

Then contact our practice by submitting your name and email address now!

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Latest news

15th October 2018

PPG Survey

Key findings:

  • 109 responses but findings are for 100 as this is the maximum for the Survey Monkey package I have.
  • 64 respondents were female and 36 male.
  • 4 were under 26 years & 11 over 70.
  • 89 had not heard of the PPG.
  • 37 were interested in finding out more & 27 unsure. Of these 50 provided contact details.
  • 24 didn't know that GP appointments are for ten minutes.
  • 47 didn't know that you can book a double appointment.
  • 42 didn't know that you can order prescriptions and make appointments online.
  • 11 respondents said they brought buggies to the centre of which 3 didn't know they must be parked in the garden.
  • You can view the survey responses here

45 made a comment of which:
10 said they were happy with the service provided:

  • I think this medical centre is amazing.
  • Good reception.
  • Very impressed with practice from reception to doctors.
  • Service/staff very helpful.
  • Good surgery.

Suggestioins made:

Technical:

  • A mobile app for bookings/prescriptions/general info + knowledge.
  • Easier online registering just using NH number.

Test results:

  • Easier feedback & results from blood tests
  • Sooner blood test slots
  • Blood-test after-care

GPs:

  • Doctors being more polite and interested in resolving health problems.
  • Consistency among consultants - I know this is not possible. This is a very good practice.
  • More doctors.

Appointments:

  • Easy appointments
  • Drop-in appointment system even if long wait to see the doctor on the day
  • Longer hours (2)
  • Obtaining an appointment quickly
  • Reduce waiting time.
  • Information on appointment time e.g. being 10 minutes
  • Longer appointments / seeing the same doctor as regularly as possible

Environment:

  • Music too loud
  • Temperature
  • Modernisation of facilities
  • Somewhere more comfortable to sit upstairs
  • More space (3)
  • Better reception desk: remove the old-fashioned window! It puts a barrier between patients & reception
  • Another toilet
  • When going to the garden, it is very dirty. The pigeons are shitting directly on the little gangway.
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Opening hours
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Tuesday8.00am - 6.30pm
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Phone: 020 7229 5800
Fax: 020 7243 2058
Address
241 Westbourne Grove
London W11 2SE
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