Westbourne Grove Medical Centre

Westbourne Grove Medical Centre, 241 Westbourne Grove, London W11 2SE

Telephone 0207 229 5800

Missed Appointments and DNA’s

Do you feel frustrated when you cannot get an appointment?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

Please call ahead if you think you might be late or no longer want your appointment.

Please inform us so we can give your appointment to urgent patients who are waiting.

If you receive a text appointment reminder, simply text CANCEL at least 3 hour before your appointment.

Please be advised that if you repeatedly fail to attend your appointments, you may be removed from our practice list. You will receive a warning letter prior to removal.